Privacy Policy

A legal disclaimer

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our chauffeur and private driver services. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to all customers, website visitors, and individuals who make enquiries or bookings.

1. Who We Are

Canary Wharf Private Driver
Email: canaruwharfprivatedriver@gmail.com

We act as the Data Controller, meaning we decide how and why your personal data is processed.

2. Information We Collect

We may collect and process the following types of personal data:

Information you provide directly:

Name
Email address
Phone number
Pick-up and drop-off addresses
Flight details (if applicable)
Number of passengers and special requirements
Payment details (processed securely via third-party providers)
Any other information you voluntarily provide through our booking forms, emails, or website.

Information collected automatically:

IP address
Browser type and device information
Website usage data (via cookies or analytics tools)

3. How We Use Your Information

We process your personal data for the following purposes:

To manage and confirm bookings
To provide chauffeur and private driver services
To send booking confirmations and service updates
To communicate with you about enquiries
To process payments securely
To improve our website and customer experience
To comply with legal or regulatory obligations

We only collect the information necessary to provide our services effectively.

4. Legal Basis for Processing

Under UK GDPR, we process your data using the following legal bases:

Contractual necessity – to fulfil your booking
Consent – when you agree to receive marketing communications
Legitimate interests – for customer service and business improvement
Legal obligation – to comply with tax, insurance, and regulatory requirements

5. Sharing Your Information

We do not sell or share your data with third parties for marketing.
We may share your data only with:

Professional drivers assigned to your booking
Payment processors (e.g., Stripe, Wix Payments)
IT service providers supporting our website
Legal or regulatory authorities when required by law

All third-party partners follow data protection requirements.

6. Cookies & Website Tracking

Our website uses cookies to:

Improve website performance
Analyse visitor behaviour
Provide a better browsing experience

You may choose to block cookies through your browser settings, but some features may not function correctly.

A full Cookie Policy can be prepared if needed.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data, including:

Secure servers
Encrypted payment processing
Access controls and confidentiality agreements

We store your data only for as long as necessary to fulfil the purposes described in this policy.

8. Data Retention

Your information is kept only for as long as necessary:

Booking and service records: up to 6 years (legal obligation)
Enquiry data: up to 12 months
Marketing communications: until you opt out

9. Your Rights Under UK GDPR

You have the following rights:

Right to access – request a copy of your data
Right to rectification – correct inaccurate information
Right to erasure – request deletion where applicable
Right to restrict processing
Right to object to processing
Right to data portability
Right to withdraw consent (e.g., marketing emails)

To exercise your rights, contact us at canarywharfprivatedriver@gmail.com.

10. International Data Transfers

If any data is transferred outside the UK (e.g., cloud storage), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

11. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Updates to This Policy

We may update this Privacy Policy occasionally to reflect legal, technical, or business changes. The updated version will always be posted on this page.

Last updated: 03/12/2025